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Find answers to the most frequently asked questions about True Wealth's B2B offering.
True Wealth's online wealth management solution offers your clients a modern investment service that is easy to use, provides full transparency and is uncompromisingly cost-efficient. In doing so, we combine the two major trends of digitalization and passive investing.
Our technology (also known as a Robo-Advisor) optimizes all asset management business processes, thereby revolutionizing clients' investing experience.
The automated investment service is integrated into any online portal or e-banking platform as a Software-as-a-Service solution and is provided to your customers primarily as a self-service investment product. You benefit from continuous updates of our software to new customer expectations, technical possibilities and regulatory requirements.
By cooperating with True Wealth, partners streamline their business while providing a solution that a fast-growing customer segment of affluent and digital-savvy clients is demanding.
In a cooperation, the bank or financial institution normally takes on the role of wealth manager and custodian while True Wealth acts as software and service provider of the True Wealth online wealth management solution.
True Wealth's automated investment platform implements the investment policies as specified by the cooperation partner.
The financial institution acts as single contracting party and single point of contact to the customer. There is a cooperation and outsourcing agreement between the financial service provider and True Wealth.
True Wealth provides all the necessary functionalities for an automated investing service, including some unique product features:
In addition to this selection of customer-specific functionalities, True Wealth's online wealth management service optimizes and automates all business processes along the value chain, from account opening and order processing to reporting.
Our solution can be adapted to your needs in the following core areas:
Do you have additional requirements? Please contact us.
True Wealth uses an online questionnaire to determine the risk tolerance of clients, respecting the latest regulatory requirements of FIDLEG and MiFID II. If your financial institute already deploys an updated risk profiling process, this process can also be used. Additionally, the customer's existing risk profile may be used to avoid additional profiling.
True Wealth pursues a passive investment approach. Read more here
If you would like to offer your clients an actively managed portfolio in addition to the passive investment approach, our software may consider your tactical asset allocation (TAA). For further information on this topic, please contact us.
The investment universe can be fully adapted to the needs of the partner and its customer base. It is important to note that multi asset class funds that combine different asset classes in one fund (such as equities and bonds) do not fit well with True Wealth's unique portfolio customization feature.
Yes, we are happy to support you in the selection of suitable investment instruments and the definition and maintenance of the sample strategies.
The online wealth management service is integrated as a Software-as-a-Service solution with all data storage in the country desired by the cooperating partner.
The solution is integrated into the financial service provider's front-end as a software component (applet using iFrame technology) and supports desktop, tablet and mobile optimization (responsive design).
The information exchange of position and trading data between True Wealth's back-end and the core banking system is achieved by a fully-automated data interface (API).
Customer authentication is achieved by the partner's Identity and Access Management Software (IAM). True Wealth does not know or store any customer identifying data (CID) such as client names.
Typically, an integration project takes 3-6 months, depending on the scope of integration and the specific requirements by the cooperating partner.
Typically, the wealth manager, i.e. your financial institution, is the custodian bank.
We set high standards in transparency and usability. Prospective customers are introduced to the product and its functionalities via a multi-stage process, which includes a virtual test account. This process is well suited for targeted communication with potential customers.
Our platform provides your customers access to a professional self-service investment solution. The intuitive interface enables customers to easily and independently navigate through the various functionalities, benefiting from an investment service that is accessible independent of time and place.
However, we understand that certain customer groups seek interaction with a client advisor or customer support before investing. Naturally, our solution supports such interactions and provides technology such as impersonation for effective customer servicing.
It is also possible to integrate True Wealth's solution into a digital advisory process. For further information, please contact us.
The software is available in multiple languages. We are happy to store your desired languages.
Yes, we provide technical and functional support for cooperation partners via phone or e-mail.
Yes, we provide training on the wealth management solution and its functionalities in webinars or on-site. We are happy to define a training concept adjusted to your needs.
The pricing of the discretionary mandates managed by the True Wealth solution is set by the cooperating financial services provider.
The compensation for True Wealth's online wealth management solution includes two components: