I have lost my smartphone with the Authenticator app – what should I do?
It is not possible to restore two-factor authentication if you have lost your device or no longer have access to it and have not created backup codes.
Please contact our client service during office hours on +41 44 508 70 17.
More questions in "Security"
How secure is True Wealth?What else should I know about security?Are my assets protected against bankruptcy?What is deposit insurance?Which application should I use for 2-factor authentication?Can I use 2-factor authentication for my True Wealth account?What will happen to my account if True Wealth is acquired or discontinues its business operations?What happens in the event of insolvency of the fund-providing bank?
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