I have lost my smartphone with the Authenticator app – what should I do?
It is not possible to restore two-factor authentication if you have lost your device or no longer have access to it and have not created backup codes.
Please contact our client service during office hours on +41 44 508 70 17.
More questions in "Security"
How secure is True Wealth?How can I best protect myself from IT risks?Are my assets protected against bankruptcy?Which application should I use for 2-factor authentication?What will happen to my account if True Wealth is acquired or discontinues its business operations?What happens in the event of insolvency of the fund-providing bank?I forgot my password – what should I do?Can I use 2-factor authentication for my True Wealth account?
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